Shipping & Delivery Policy
ReviveAI is a 100% digital software and SaaS API solution. There are no physical shipments or courier parcels. All licenses, download links, and perpetual API keys are generated instantly on-screen upon payment authorization and dispatched to your email address within 15 minutes.
1. Nature of Product and Services
ReviveAI provides electronic software applications and developer cloud API tokens. Products purchased on revive-os.me (specifically the $9.99 Lifetime Access Pass) consist of:
- ReviveAI Desktop Client: Standalone executable for macOS (Universal Binary: Apple Silicon M-series & Intel) and Microsoft Windows (64-bit).
- Perpetual ReviveAI v3 API Key: A cryptographically secure, high-entropy API key (e.g.
revive_live_sk_...) for direct access to our low-latency neural copilot cluster. - Lifetime Client Updates: Direct in-app updates and patches delivered via over-the-air (OTA) secure channels.
2. Mode of Delivery & Fulfillment Mechanism
Upon successful payment completion processed through our PCI-DSS compliant partner Razorpay:
- Immediate On-Screen Display: The checkout modal instantly renders a "Payment Successful" screen displaying your unique Lifetime API Key and direct download links for macOS and Windows.
- Email Confirmation & Receipt: Within 1 to 15 minutes of transaction completion, an
automated fulfillment email is delivered to the email address entered at checkout. This email includes:
- Your Official Razorpay Transaction & Tax Invoice Receipt.
- Your Perpetual License Certificate and API Key.
- Download mirrors and rapid setup guide.
3. Shipping Timeline & Delivery SLA
Our fulfillment engine operates 24/7/365 with automated provisioning:
- Standard Delivery Time: Instant (typically 10 to 60 seconds).
- Maximum Permissible SLA: Up to 24 business hours in cases of manual fraud screening, automated bank security holds, or high network latency.
4. Shipping Costs and International Customs
Because all products are delivered electronically via web and email transmission:
- Shipping Fee: $0.00 (Nil / Free Worldwide).
- Customs & Import Duties: Not applicable. Digital goods are delivered electronically with no physical customs borders.
- Applicable Taxes: Relevant goods & services tax (GST / VAT) is calculated and disclosed transparently at checkout where required by local legislation.
5. What to Do If You Do Not Receive Your License Email
If 15 minutes have passed since completing your checkout and your confirmation email has not appeared:
- Check your email Spam, Junk, or Promotions folders, as aggressive corporate filters may misclassify automated messages.
- Verify that you entered the correct email address during checkout.
- Contact our 24/7 fulfillment support team at support@revive-os.me (or traveliqytube@gmail.com)
with your Razorpay payment ID (e.g.,
pay_...). Our engineering staff will manually verify and re-dispatch your license within 2 hours.